Privacy Policy
Last updated: 2026-02-06
This Privacy Policy describes how Veo4 collects, uses, and shares information when you use our website, apps, APIs, and related services (the Service).
If you do not agree with this policy, please do not use the Service.
1. Information We Collect
We collect information you provide directly to us and information generated automatically when you use the Service.
- Account information (for example, email address, authentication details, and profile information).
- Content you submit (for example, prompts, reference images/videos, uploaded files, and generated outputs).
- Usage and device data (for example, log data, IP address, browser type, and pages viewed).
- Billing and transaction data (for example, plan, credits purchased, and payment status). Payment details are processed by our payment providers.
- Support communications (for example, messages you send to customer support).
2. How We Use Information
We use information to operate, maintain, and improve the Service.
- Provide video generation features and deliver outputs.
- Create and manage accounts, authentication, and user preferences.
- Process payments, administer credits, and prevent fraud.
- Monitor performance, troubleshoot issues, and provide customer support.
- Comply with legal obligations and enforce our Terms of Service.
3. How We Share Information
We may share information with the following categories of recipients:
- Service providers that help us run the Service (for example, hosting, storage, analytics, email delivery, customer support, and payment processing).
- AI model and infrastructure providers that process your inputs to generate outputs.
- Authorities or other parties when required by law or to protect rights, safety, and security.
- A successor entity in connection with a merger, acquisition, financing, or sale of assets.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Service, remember your preferences, and understand how the Service is used.
You can control cookies through your browser settings. If you disable cookies, some features may not work properly.
5. Data Retention
We keep personal information for as long as necessary to provide the Service and for legitimate business purposes such as security, compliance, and dispute resolution.
Retention periods vary depending on the type of data and the purpose for which it is processed.
6. Security
We implement reasonable administrative, technical, and organizational measures to protect information.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. International Transfers
Your information may be processed in countries other than your country of residence, which may have different data protection laws.
Where required, we use appropriate safeguards for cross-border transfers.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing.
To exercise these rights, contact us. We may ask you to verify your identity before responding.
9. Children's Privacy
The Service is not intended for children under 13 (or the age required by your jurisdiction). We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the last updated date and, where appropriate, provide additional notice.
If you have questions about this Privacy Policy, contact us at support@veo4.so.